66 lines
2.5 KiB
Markdown
66 lines
2.5 KiB
Markdown
---
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title: Cancel your InfluxDB Cloud subscription
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description: >
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Cancel your InfluxDB Cloud 2.0 account at any time by stopping all read and write
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requests, backing up data, and contacting InfluxData Support.
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weight: 104
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aliases:
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- /v2.0/cloud/account-management/offboarding
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menu:
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v2_0:
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parent: Account management
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name: Cancel InfluxDB Cloud
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products: [cloud]
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---
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To cancel your {{< cloud-name >}} subscription, complete the following steps:
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1. [Stop reading and writing data](#stop-reading-and-writing-data).
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2. [Export data and other artifacts](#export-data-and-other-artifacts).
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3. [Cancel service](#cancel-service).
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### Stop reading and writing data
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To stop being charged for {{< cloud-name "short" >}}, pause all writes and queries.
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### Export data and other artifacts
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To export data and artifacts, follow the steps below.
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{{% note %}}
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Exported data and artifacts can be used in an InfluxDB OSS instance.
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{{% /note %}}
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#### Export tasks
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For details, see [Export a task](/v2.0/process-data/manage-tasks/export-task/).
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#### Export dashboards
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For details, see [Export a dashboard](/v2.0/visualize-data/dashboards/export-dashboard/).
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#### Save Telegraf configurations
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1. Click the **Load Data** icon in the navigation bar.
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{{< nav-icon "load-data" >}}
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2. Select the **Telegraf** tab. A list of existing Telegraf configurations appears.
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3. Click the name of a Telegraf configuration.
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4. Click **Download Config** to save.
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#### Request a data backup
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To request a backup of data in your {{< cloud-name "short" >}} instance, contact [InfluxData Support](mailto:support@influxdata.com).
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### Cancel service
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1. Click the **user avatar** in the top right corner of your {{< cloud-name "short" >}}
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user interface (UI) and select **Billing**.
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2. Do one of the following:
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- If you subscribed to an InfluxDB Cloud 2.0 **Usage-Based Plan** through **AWS Marketplace**, click the **AWS** link, click **Unsubscribe**, and then click **Yes, cancel subscription**.
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- If you subscribed to an InfluxDB Cloud 2.0 **Usage-Based Plan** through **GCP Marketplace**, click the **GCP** link, click **Unsubscribe**, and then click **Yes, cancel subscription**.
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- If you subscribed to an InfluxDB Cloud 2.0 **Usage-Based Plan** through **InfluxData**, click **Cancel Service**. Select **I understand and agree to these conditions**, and then click **I understand, Cancel Service.** Click **Confirm and Cancel Service**. Your payment method is charged your final balance immediately upon cancellation of service.
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