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docs-v2/content/v2.0/account-management/offboarding.md

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Cancel your InfluxDB Cloud subscription Cancel your InfluxDB Cloud 2.0 account at any time by stopping all read and write requests, backing up data, and contacting InfluxData Support. 104
/v2.0/cloud/account-management/offboarding
v2_0
parent name
Account management Cancel InfluxDB Cloud
cloud

To cancel your {{< cloud-name >}} subscription, complete the following steps:

  1. Stop reading and writing data.
  2. Export data and other artifacts.
  3. Cancel service.

Stop reading and writing data

To stop being charged for {{< cloud-name "short" >}}, pause all writes and queries.

Export data and other artifacts

To export data and artifacts, follow the steps below.

{{% note %}} Exported data and artifacts can be used in an InfluxDB OSS instance. {{% /note %}}

Export tasks

For details, see Export a task.

Export dashboards

For details, see Export a dashboard.

Save Telegraf configurations

  1. Click the Load Data icon in the navigation bar.

    {{< nav-icon "load-data" >}}

  2. Select the Telegraf tab. A list of existing Telegraf configurations appears.

  3. Click the name of a Telegraf configuration.

  4. Click Download Config to save.

Request a data backup

To request a backup of data in your {{< cloud-name "short" >}} instance, contact InfluxData Support.

Cancel service

  1. Click the user avatar in the top right corner of your {{< cloud-name "short" >}} user interface (UI) and select Billing.

  2. Do one of the following:

  • If you subscribed to an InfluxDB Cloud 2.0 Usage-Based Plan through AWS Marketplace, click the AWS link, click Unsubscribe, and then click Yes, cancel subscription.
  • If you subscribed to an InfluxDB Cloud 2.0 Usage-Based Plan through GCP Marketplace, click the GCP link, click Unsubscribe, and then click Yes, cancel subscription.
  • If you subscribed to an InfluxDB Cloud 2.0 Usage-Based Plan through InfluxData, click Cancel Service. Select I understand and agree to these conditions, and then click I understand, Cancel Service. Click Confirm and Cancel Service. Your payment method is charged your final balance immediately upon cancellation of service.