105 lines
4.7 KiB
Markdown
105 lines
4.7 KiB
Markdown
---
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title: Add payment method and view billing
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list_title: Add payment and view billing
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description: >
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Add your InfluxDB Cloud payment method and view billing information.
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weight: 103
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menu:
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v2_0_cloud:
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parent: Account management
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name: Add payment and view billing
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---
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Add your payment method and view billing information in the {{< cloud-name "short" >}} user interface (UI).
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## Access billing details
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1. Click on the **user avatar** in the top right corner of the {{< cloud-name "short" >}}
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UI and select **Billing**.
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2. Do one of the following:
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- If you subscribed to an InfluxDB Cloud 2.0 plan through **AWS Marketplace**,
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click the **AWS** link to access your billing and subscription information.
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- If you subscribed to an InfluxDB Cloud 2.0 plan through **InfluxData**, complete the following procedures as needed:
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- [Add or update your {{< cloud-name >}} payment method](#add-or-update-your-influxdb-cloud-2-0-payment-method)
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- [Add or update your contact information](#add-or-update-your-contact-information)
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- [Send notifications when usage exceeds an amount](#send-notifications-when-usage-exceeds-an-amount)
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View information about:
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- [Usage-based Plan](#view-usage-based-plan-information)
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- [Free Plan](#view-free-plan-information)
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- [Exceeded rate limits](#exceeded-rate-limits)
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- [Billing cycle](#billing-cycle)
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- [Declined or late payments](#declined-or-late-payments)
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### Add or update your InfluxDB Cloud 2.0 payment method
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1. On the Billing page:
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- To update, click the **Change Payment** button on the Billing page.
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- In the **Payment Method** section:
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- Enter your cardholder name and number
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- Select your expiration month and year
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- Enter your CVV code and select your card type
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- Enter your card billing address
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2. Click **Add Card**.
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### Add or update your contact information
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1. On the Billing page:
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- To update, click the **Edit Information** button.
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- In the **Contact Information** section, enter your name, company, and address.
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2. Click **Save Contact Info**.
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### Send notifications when usage exceeds an amount
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1. On the Billing page, click **Notification Settings**.
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2. Select the **Send email notification** toggle, and then enter the email address to notify.
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3. Enter the dollar amount to trigger a notification email. By default, an email is triggered when the amount exceeds $10. (Whole dollar amounts only. For example, $10.50 is not a supported amount.)
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### View Usage-based Plan information
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- On the Billing page, view your billing information, including:
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- Account balance
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- Last billing update (updated hourly)
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- Past invoices
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- Payment method
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- Contact information
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- Notification settings
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### View Free Plan information
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- On the Billing page, view the total limits available for the Free Plan.
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### Exceeded rate limits
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If you exceed your plan's [rate limits](/v2.0/cloud/pricing-plans/), {{< cloud-name >}} provides a notification in the {{< cloud-name "short" >}} user interface (UI) and adds a rate limit event to your **Usage** page for review.
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All rate-limited requests are rejected; including both read and write requests.
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_Rate-limited requests are **not** queued._
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_To remove rate limits, [upgrade to a Usage-based Plan](/v2.0/cloud/account-management/upgrade-to-usage-based-plan/)._
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#### Rate-limited HTTP response code
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When a request exceeds your plan's rate limit, the InfluxDB API returns the following response:
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```
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HTTP 429 “Too Many Requests”
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Retry-After: xxx (seconds to wait before retrying the request)
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```
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### Billing cycle
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Billing occurs on the first day of the month for the previous month. For example, if you start the Usage-based Plan on September 15, you're billed on October 1 for your usage from September 15-30.
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### Declined or late payments
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| Timeline | Action |
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|:----------------------------|:------------------------------------------------------------------------------------------------------------------------|
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| **Initial declined payment**| We'll retry charge every 72 hours. During this period, update your payment method to successfully process your payment. |
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| **One week later** | Account disabled except data writes. Update your payment method to successfully process your payment and enable your account. |
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| **10-14 days later** | Account completely disabled. During this period, you must contact us at support@influxdata.com to process your payment and enable your account. |
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| **21 days later** | Account suspended. Contact support@influxdata.com to settle your final bill and retrieve a copy of your data or access to InfluxDB Cloud dashboards, tasks, Telegraf configurations, and so on.|
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