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docs-v2/content/enterprise_influxdb/v1.9/troubleshooting/reporting-issues.md

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Report issues Contact support to report issues with InfluxDB Enterprise.
/enterprise/v1.8/troubleshooting/reporting-issues/
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20 Troubleshoot

When you have challenges with the InfluxDB Enterprise product, please contact InfluxData Support using the email we provided at the time of the signup. That will ensure your support tickets are routed directly to our private release support team.

Please include the following in your email:

  • the version of InfluxDB Enterprise, e.g. {{< latest-patch >}}-c{{< latest-patch >}}
  • the version of Telegraf or Kapacitor, if applicable
  • what you expected to happen
  • what did happen
  • query output, logs, screenshots, and any other helpful diagnostic information
  • the results of the SHOW DIAGNOSTICS and SHOW STATS queries