25 lines
866 B
Markdown
25 lines
866 B
Markdown
---
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title: Report issues
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description: Contact support to report issues with InfluxDB Enterprise.
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aliases:
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- /enterprise/v1.8/troubleshooting/reporting-issues/
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menu:
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enterprise_influxdb_v1:
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weight: 20
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parent: Troubleshoot
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---
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When you have challenges with the InfluxDB Enterprise product, please contact InfluxData Support
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using the email we provided at the time of the signup.
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That will ensure your support tickets are routed directly to our private release
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support team.
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Please include the following in your email:
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* the version of InfluxDB Enterprise, e.g. {{< latest-patch >}}-c{{< latest-patch >}}
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* the version of Telegraf or Kapacitor, if applicable
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* what you expected to happen
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* what did happen
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* query output, logs, screenshots, and any other helpful diagnostic information
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* the results of the `SHOW DIAGNOSTICS` and `SHOW STATS` queries
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