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| title | description | weight | aliases | menu | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Cancel your InfluxDB Cloud subscription | Cancel your InfluxDB Cloud account at any time by stopping all read and write requests, backing up data, and contacting InfluxData Support. | 106 |
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To cancel your {{< cloud-name >}} subscription, complete the following steps:
Stop reading and writing data
To stop being charged for {{< cloud-name "short" >}}, pause all writes and queries.
Export data and other artifacts
To export data and artifacts, follow the steps below.
{{% note %}} Exported data and artifacts can be used in an InfluxDB OSS instance. {{% /note %}}
Export tasks
For details, see Export a task.
Export dashboards
For details, see Export a dashboard.
Save Telegraf configurations
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Click the Load Data icon in the navigation bar.
{{< nav-icon "load-data" >}}
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Select the Telegraf tab. A list of existing Telegraf configurations appears.
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Click the name of a Telegraf configuration.
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Click Download Config to save.
Export data
To export all your data, query your data out in time-based batches and store it in to an external system or an InfluxDB OSS instance.
For information about automatically exporting and migrating data from InfluxDB Cloud to InfluxDB OSS, see: Migrate data from InfluxDB Cloud to InfluxDB OSS.
Cancel service
{{% note %}} Cancelling your usage-based plan will delete your organization. However, those in multi-user organizations must contact InfluxData Support to delete your organization. {{% /note %}}
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Click the user avatar in the top right corner of your {{< cloud-name "short" >}} user interface (UI) and select Billing.
{{< nav-icon "account" >}}
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Do one of the following:
- If you subscribed to an InfluxDB Cloud Usage-Based Plan through AWS Marketplace, click the AWS link, click Unsubscribe, and then click Yes, cancel subscription.
- If you subscribed to an InfluxDB Cloud Usage-Based Plan through GCP Marketplace, click the GCP link, click Unsubscribe, and then click Yes, cancel subscription.
- If you subscribed to an InfluxDB Cloud Usage-Based Plan through InfluxData, click Cancel Service. Select I understand and agree to these conditions, and then click I understand, Cancel Service. Click Confirm and Cancel Service. Your payment method is charged your final balance immediately upon cancellation of service.