130 lines
6.9 KiB
Markdown
130 lines
6.9 KiB
Markdown
---
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title: Manage InfluxDB Cloud billing
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list_title: Manage billing
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description: >
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Upgrade to the InfluxDB Cloud Usage-Based Plan and manage your billing information.
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aliases:
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- /influxdb/v2/account-management/billing
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- /influxdb/v2/cloud/account-management/billing
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- /influxdb/v2/cloud/account-management/upgrade-to-payg/
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- /influxdb/v2/cloud/account-management/upgrade-to-usage-based-plan/
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weight: 103
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menu:
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influxdb_cloud:
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parent: Account management
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name: Manage billing
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alt_links:
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cloud-serverless: /influxdb3/cloud-serverless/admin/billing/
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---
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Learn how to upgrade your plan, access billing details, and review and resolve plan limit overages:
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- [Upgrade to Usage-Based Plan](#upgrade-to-usage-based-plan)
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- [Access billing details](#access-billing-details):
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- [Add or update your payment method](#add-or-update-your-payment-method)
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- [Add or update your contact information](#add-or-update-your-contact-information)
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- [Send notifications when usage exceeds an amount](#send-notifications-when-usage-exceeds-an-amount#send-notifications-when-usage-exceeds-an-amount)
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- [View Usage-based Plan information](#view-usage-based-plan-information)
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- [View Free Plan information](#view-free-plan-information)
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- [Review and resolve plan limit overages](#review-and-resolve-plan-limit-overages)
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- [Billing cycle](#billing-cycle)
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- [Declined or late payments](#declined-or-late-payments)
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## Upgrade to Usage-Based Plan
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1. Click **Upgrade Now** in the upper right corner of the {{< product-name "short" >}} user interface (UI).
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2. Set your limits (opt to receive an email when your usage exceeds the amount you enter in the **Limit ($1 minimum)** field). All service updates, security notifications, and other important information are sent to the email address you provide.
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3. Enter your payment information and billing address, and then click **Upgrade**. A Ready To Rock confirmation appears; click **Start building your team**. Your plan will be upgraded and {{< product-name >}} opens with a default organization and bucket (both created from your email address).
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## Access billing details
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1. In the top navigation menu, click the drop-down menu with the same of your
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account.
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2. Click **{{% icon "billing" %}} Billing**.
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3. Do one of the following:
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- If you subscribed to an InfluxDB Cloud plan through [**AWS Marketplace**](https://aws.amazon.com/marketplace/pp/B08234JZPS), [**Azure Marketplace**](https://azuremarketplace.microsoft.com/en-us/marketplace/apps/influxdata.influxdb-cloud), or [**GCP Marketplace**](https://console.cloud.google.com/marketplace/details/influxdata-public/cloud2-gcp-marketplace-prod?pli=1), click the **AWS**, **Microsoft**, or **GCP** link to access your billing and subscription information.
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- If you subscribed to an InfluxDB Cloud plan through **InfluxData**, complete the following procedures as needed:
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- [Add or update your payment method](#add-or-update-your-payment-method)
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- [Add or update your contact information](#add-or-update-your-contact-information)
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- [Send notifications when usage exceeds an amount](#send-notifications-when-usage-exceeds-an-amount)
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4. View information about:
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- [Usage-Based Plan](#view-usage-based-plan-information)
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- [Free Plan](#view-free-plan-information)
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- [Exceeded rate limits](#review-and-resolve-plan-limit-overages)
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- [Billing cycle](#billing-cycle)
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- [Declined or late payments](#declined-or-late-payments)
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### Add or update your payment method
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- On the **Billing page**:
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- To update your card, click the **Change Payment** button on the Billing page.
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- In the **Payment Method** section:
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- Enter your cardholder name and number
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- Select your expiration month and year
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- Enter your CVV code and select your card type
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### Add or update your contact information
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1. On the **Billing page**:
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- To update, click the **Edit Information** button.
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- In the **Contact Information** section, enter your name, company, and address.
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2. Click **Save Contact Info**.
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### Send notifications when usage exceeds an amount
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1. On the **Billing page**, click **Notification Settings**.
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2. Select the **Send email notification** toggle, and then enter the email address to notify.
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3. Enter the dollar amount to trigger a notification email. By default, an email is triggered when the amount exceeds $10. (Whole dollar amounts only. For example, $10.50 is not a supported amount.)
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### View Usage-based Plan information
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On the **Billing page**, view your billing information, including:
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- Account balance
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- Last billing update (updated hourly)
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- Past invoices
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- Payment method
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- Contact information
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- Notification settings
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### View Free Plan information
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On the **Billing page**, view the total limits available for the Free Plan.
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## Review and resolve plan limit overages
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If you exceed your plan's [adjustable quotas or limits](/influxdb/cloud/account-management/limits/), you'll receive a notification in the {{< product-name "short" >}} user interface (UI) **Usage** page.
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If you exceed the series cardinality limit, InfluxDB adds a rate limit event warning on the **Usage** page, and begins to reject write requests with new series. To start processing write requests again, do the following as needed:
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- **Series cardinality limits**: If you exceed the series cardinality limit, see how to [resolve high series cardinality](https://docs.influxdata.com/influxdb/v2/write-data/best-practices/resolve-high-cardinality/).
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- **Free plan**: To raise rate limits, [upgrade to a Usage-based Plan](#upgrade-to-usage-based-plan).
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#### Write and query limits (HTTP response code)
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When a request exceeds your plan's write requests (Data In) or query requests (Reads) within a five minute window, the InfluxDB API returns the following response:
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```
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HTTP 429 “Too Many Requests”
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Retry-After: xxx (seconds to wait before retrying the request)
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```
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## Billing cycle
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Billing occurs on the first day of the month for the previous month. For example, if you start the Usage-based Plan on September 15, you're billed on October 1 for your usage from September 15-30.
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### Declined or late payments
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| Timeline | Action |
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|:----------------------------|:------------------------------------------------------------------------------------------------------------------------|
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| **Initial declined payment**| We'll retry charge every 72 hours. During this period, update your payment method to successfully process your payment. |
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| **One week later** | Account disabled except data writes. Update your payment method to successfully process your payment and enable your account. |
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| **10-14 days later** | Account completely disabled. During this period, you must contact [InfluxData Support](https://support.influxdata.com/) to process your payment and enable your account. |
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| **21 days later** | Account suspended. Contact [InfluxData Support](https://support.influxdata.com/) to settle your final bill and discuss options for resuming service.|
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