Influxdata
/
docs-v2
mirror of https://github.com/influxdata/docs-v2.git
1
0
Fork 0
Code Issues Projects Releases Wiki Activity

Dar 390 contact support (#5003) 

* chore(cloud): Remove support from billing (https://github.com/influxdata/DAR/issues/390)

* chore(cloud): Remove support from limits (https://github.com/influxdata/DAR/issues/390)

* fix(serverless): Add related and fix aliases.

* chore(cloud): Remove and update Support contact (https://github.com/influxdata/DAR/issues/390)

* chore(serverless): Remove and update Support contact (https://github.com/influxdata/DAR/issues/390)

* fix(serverless): Alternatives to deleting data, update measurement/table entries in glossary.

* chore: Update Support footer.

* hotfix: cloud-only tags in glossary

* chore(docs): Update storage-limits to remove directions to contact support (#4996)

* chore(docs): Update storage-limits to remove directions to contact support
Support are not able to increase these limits on the serverless product.  If customers need higher limits they should speak to sales about a dedicated solution in the first instance.

* chore: fix hyperlink to sales

---------

Co-authored-by: Jason Stirnaman <stirnamanj@gmail.com>

* Update content/influxdb/cloud-serverless/admin/billing/_index.md

Co-authored-by: Ben Tasker <88340935+btasker@users.noreply.github.com>

* Update content/influxdb/cloud/account-management/billing.md

Co-authored-by: Ben Tasker <88340935+btasker@users.noreply.github.com>

* fix(serverless): measurement suggestions

Co-authored-by: Ben Tasker <88340935+btasker@users.noreply.github.com>

* Update content/influxdb/cloud-serverless/reference/internals/storage-limits.md

---------

Co-authored-by: Will Cooke <will@whizzy.org>
Co-authored-by: Ben Tasker <88340935+btasker@users.noreply.github.com>
pull/5004/head
Jason Stirnaman 2023-06-30 09:39:45 -05:00 committed by GitHub
parent 8feddb16e5
commit ec4afbd259
No known key found for this signature in database
GPG Key ID: 4AEE18F83AFDEB23
18 changed files with 50 additions and 54 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

7
content/influxdb/cloud-serverless/admin/accounts/cancel-account.md
View File

@ -12,6 +12,7 @@ menu:
influxdb_cloud_serverless: influxdb_cloud_serverless:
parent: Manage accounts parent: Manage accounts
name: Cancel InfluxDB Cloud name: Cancel InfluxDB Cloud
alt_engine: /influxdb/cloud/account-management/offboarding/
--- ---
To cancel your InfluxDB Cloud Serverless subscription, complete the following steps: To cancel your InfluxDB Cloud Serverless subscription, complete the following steps:
@ -49,12 +50,6 @@ Cloud to InfluxDB OSS, see: [Migrate data from InfluxDB Cloud to InfluxDB OSS](/
## Cancel service ## Cancel service
{{% note %}}
Cancelling your usage-based plan will delete your organization.
However, those in multi-user organizations must contact
[InfluxData Support](https://support.influxdata.com) to delete your organization.
{{% /note %}}
1. Click the account name in the header of your InfluxDB Cloud Serverless 1. Click the account name in the header of your InfluxDB Cloud Serverless
user interface (UI) and select **Billing**. user interface (UI) and select **Billing**.

10
content/influxdb/cloud-serverless/admin/billing/_index.md
View File

@ -109,11 +109,7 @@ On the **Billing page**, view the total limits available for the Free Plan.
If you exceed your plan's [adjustable quotas or limits](/influxdb/cloud-serverless/account-management/limits/), you'll receive a notification in the {{< cloud-name "short" >}} user interface (UI) **Usage** page. If you exceed your plan's [adjustable quotas or limits](/influxdb/cloud-serverless/account-management/limits/), you'll receive a notification in the {{< cloud-name "short" >}} user interface (UI) **Usage** page.
To raise your oranization's rate limits: If using the **Free plan**, [upgrade to a Usage-based Plan](#upgrade-to-usage-based-plan) to raise your organization's rate limits.
- **Usage-Based plan**: Contact [InfluxData Support](https://support.influxdata.com)
to request higher rate limits.
- **Free plan**: [Upgrade to a Usage-based Plan](#upgrade-to-usage-based-plan).
#### Write and query limits (HTTP response code) #### Write and query limits (HTTP response code)
@ -134,5 +130,5 @@ Billing occurs on the first day of the month for the previous month. For example
| :--------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | :--------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Initial declined payment** | We'll retry charge every 72 hours. During this period, update your payment method to successfully process your payment. | | **Initial declined payment** | We'll retry charge every 72 hours. During this period, update your payment method to successfully process your payment. |
| **One week later** | Account disabled except data writes. Update your payment method to successfully process your payment and enable your account. | | **One week later** | Account disabled except data writes. Update your payment method to successfully process your payment and enable your account. |
| **10-14 days later** | Account completely disabled. During this period, you must contact us at [support.influxdata.com](https://support.influxdata.com) to process your payment and enable your account. | | **10-14 days later** | Account completely disabled. During this period, you must contact [InfluxData Support](https://support.influxdata.com/) to process your payment and enable your account. |
| **21 days later** | Account suspended. Contact [support.influxdata.com](https://support.influxdata.com) to settle your final bill and retrieve a copy of your data or access to InfluxDB Cloud dashboards, tasks, Telegraf configurations, and so on. | | **21 days later** | Account suspended. Contact [InfluxData Support](https://support.influxdata.com/) to settle your final bill and discuss options for resuming service|

2
content/influxdb/cloud-serverless/admin/billing/limits.md
View File

@ -37,8 +37,6 @@ Review adjustable service quotas and global limits to plan for your bandwidth ne
To reduce the chance of unexpected charges and protect the service for all users, To reduce the chance of unexpected charges and protect the service for all users,
InfluxDB Cloud Serverless has adjustable service quotas applied per account. InfluxDB Cloud Serverless has adjustable service quotas applied per account.
_To request higher service quotas, reach out to [InfluxData Support](https://support.influxdata.com/)._
### Free Plan ### Free Plan
- **Data-in**: Rate of 5 MB per 5 minutes (average of 17 kb/s) - **Data-in**: Rate of 5 MB per 5 minutes (average of 17 kb/s)

3
content/influxdb/cloud-serverless/reference/cli/influx/backup/_index.md
View File

@ -19,8 +19,7 @@ updated_in: CLI v2.0.2
The `influx backup` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**. The `influx backup` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**.
For information about backing up data in InfluxDB Cloud, see For information about backing up data in InfluxDB Cloud, see
[InfluxDB Cloud Serverless durability](/influxdb/cloud/reference/internals/durability/) or [InfluxDB Cloud Serverless durability](/influxdb/cloud/reference/internals/durability/).
[contact InfluxData Support](mailto:support@influxdata.com).
{{% /note %}} {{% /note %}}
{{< duplicate-oss >}} {{< duplicate-oss >}}

3
content/influxdb/cloud-serverless/reference/cli/influx/restore/index.md
View File

@ -18,8 +18,7 @@ updated_in: CLI v2.0.7
The `influx restore` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**. The `influx restore` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**.
For information about restoring data in InfluxDB Cloud, see For information about restoring data in InfluxDB Cloud, see
[InfluxDB Cloud durability](/influxdb/cloud/reference/internals/durability/) and [InfluxDB Cloud durability](/influxdb/cloud/reference/internals/durability/).
[contact InfluxData Support](mailto:support@influxdata.com).
{{% /note %}} {{% /note %}}
{{< duplicate-oss >}} {{< duplicate-oss >}}

13
content/influxdb/cloud-serverless/reference/internals/storage-limits.md
View File

@ -7,6 +7,8 @@ menu:
name: IOx storage limits name: IOx storage limits
parent: InfluxDB Cloud internals parent: InfluxDB Cloud internals
weight: 201 weight: 201
related:
- /influxdb/cloud-serverless/write-data/best-practices/
--- ---
The InfluxDB IOx storage enforces specific limits on the storage level. The InfluxDB IOx storage enforces specific limits on the storage level.
@ -29,8 +31,7 @@ The IOx storage engine enforces the following storage-level limits:
- **Maximum number of columns per table**: 200 - **Maximum number of columns per table**: 200
{{% note %}} {{% note %}}
IOx storage service-level limits are configurable per _namespace_. If you need higher limits than those show above, [contact InfluxData Sales](https://www.influxdata.com/contact-sales/).
To adjust your service-level limits, [contact InfluxData Support](https://support.influxdata.com).
{{% /note %}} {{% /note %}}
## Error messages ## Error messages
@ -48,9 +49,9 @@ number of columns allowed in a table.
#### Potential solutions #### Potential solutions
- Consider storing new fields in a new measurement. - Consider storing new fields in a new [measurement](/influxdb/cloud-serverless/reference/glossary/#measurement) (not to exceed the [maximum number of tables](#maximum-number-of-tables-reached)).
- [Contact InfluxData Support](https://support.influxdata.com) to delete any - Review [InfluxDB schema design recommendations](/influxdb/cloud-serverless/write-data/best-practices/schema-design/).
unnecessary data. - Customers with an annual or support contract can contact [InfluxData Support](https://support.influxdata.com) to request a review of their database schema.
### Maximum number of tables reached ### Maximum number of tables reached
@ -60,4 +61,4 @@ tables, applying this write would result in <N+> columns, limit is 500
``` ```
This error is returned for any write request that would exceed the maximum This error is returned for any write request that would exceed the maximum
number of tables allowed in a namespace. number of tables (measurements) allowed in a namespace.

5
content/influxdb/cloud-serverless/write-data/best-practices/_index.md
View File

@ -9,9 +9,10 @@ menu:
name: Best practices name: Best practices
identifier: write-best-practices identifier: write-best-practices
parent: Write data parent: Write data
related:
- /influxdb/cloud-serverless/reference/internals/storage-limits/
aliases: aliases:
- /influxdb/cloud-serverless/write-data/best-practices/optimize-writes/ - /influxdb/cloud-serverless/write-data/troubleshoot/
- /influxdb/cloud-serverless/write-data/troubleshoot/
--- ---
The following articles walk through recommendations and best practices for writing The following articles walk through recommendations and best practices for writing

24
content/influxdb/cloud-serverless/write-data/delete-data.md
View File

@ -1,21 +1,29 @@
--- ---
title: Delete data title: Delete data
description: > description: >
To delete data from an InfluxDB Cloud Serverless bucket, please contact Use measurements, tags, and timestamp columns to avoid querying unwanted data.
[InfluxData support](https://support.influxdata.com).
menu: menu:
influxdb_cloud_serverless: influxdb_cloud_serverless:
name: Delete data name: Delete data
parent: Write data parent: Write data
weight: 107 weight: 107
influxdb/cloud-serverless/tags: [delete] influxdb/cloud-serverless/tags: [delete]
# related:
# - /influxdb/cloud-serverless/reference/syntax/delete-predicate/
# - /influxdb/cloud-serverless/reference/cli/influx/delete/
--- ---
The InfluxDB `/api/v2/delete` API endpoint has been disabled for InfluxDB The InfluxDB `/api/v2/delete` API endpoint has been disabled for InfluxDB
Cloud Serverless organizations. To delete data from an bucket, please Cloud Serverless organizations.
contact InfluxData Support. Currently, you can't delete data from an InfluxDB Cloud Serverless bucket.
<a class="btn" href="https://support.influxdata.com">Contact InfluxData Support</a> To avoid querying expired or unwanted data, use tags and timestamps for filtering.
When writing data:
- [Use a new measurement name when your schema changes](/influxdb/cloud-serverless/write-data/best-practices/schema-design/#measurement-schemas-should-be-homogenous).
- [Include a tag](/influxdb/cloud-serverless/write-data/best-practices/schema-design/#tags-versus-fields) or tags for versioning your data.
When querying:
- [Filter for tag values](/influxdb/cloud-serverless/query-data/sql/basic-query/#query-fields-based-on-tag-values) in your version tags.
- [Use time boundaries](/influxdb/cloud-serverless/query-data/sql/basic-query/#query-data-within-time-boundaries) that exclude old data.
_To delete a bucket and **all** its data, use the [InfluxDB `/api/v2/buckets` API endpoint](/influxdb/cloud-serverless/api/#operation/DeleteBucketsID)._

5
content/influxdb/cloud/account-management/billing.md
View File

@ -103,7 +103,6 @@ If you exceed your plan's [adjustable quotas or limits](/influxdb/cloud/account-
If you exceed the series cardinality limit, InfluxDB adds a rate limit event warning on the **Usage** page, and begins to reject write requests with new series. To start processing write requests again, do the following as needed: If you exceed the series cardinality limit, InfluxDB adds a rate limit event warning on the **Usage** page, and begins to reject write requests with new series. To start processing write requests again, do the following as needed:
- **Usage-Based plan**: To request higher rate limits, contact [InfluxData Support](mailto:support@influxdata.com).
- **Series cardinality limits**: If you exceed the series cardinality limit, see how to [resolve high series cardinality](https://docs.influxdata.com/influxdb/v2.0/write-data/best-practices/resolve-high-cardinality/). - **Series cardinality limits**: If you exceed the series cardinality limit, see how to [resolve high series cardinality](https://docs.influxdata.com/influxdb/v2.0/write-data/best-practices/resolve-high-cardinality/).
- **Free plan**: To raise rate limits, [upgrade to a Usage-based Plan](#upgrade-to-usage-based-plan). - **Free plan**: To raise rate limits, [upgrade to a Usage-based Plan](#upgrade-to-usage-based-plan).
@ -126,5 +125,5 @@ Billing occurs on the first day of the month for the previous month. For example
|:----------------------------|:------------------------------------------------------------------------------------------------------------------------| |:----------------------------|:------------------------------------------------------------------------------------------------------------------------|
| **Initial declined payment**| We'll retry charge every 72 hours. During this period, update your payment method to successfully process your payment. | | **Initial declined payment**| We'll retry charge every 72 hours. During this period, update your payment method to successfully process your payment. |
| **One week later** | Account disabled except data writes. Update your payment method to successfully process your payment and enable your account. | | **One week later** | Account disabled except data writes. Update your payment method to successfully process your payment and enable your account. |
| **10-14 days later** | Account completely disabled. During this period, you must contact us at support@influxdata.com to process your payment and enable your account. | | **10-14 days later** | Account completely disabled. During this period, you must contact [InfluxData Support](https://support.influxdata.com/) to process your payment and enable your account. |
| **21 days later** | Account suspended. Contact support@influxdata.com to settle your final bill and retrieve a copy of your data or access to InfluxDB Cloud dashboards, tasks, Telegraf configurations, and so on.| | **21 days later** | Account suspended. Contact [InfluxData Support](https://support.influxdata.com/) to settle your final bill and discuss options for resuming service.|

2
content/influxdb/cloud/account-management/limits.md
View File

@ -33,8 +33,6 @@ Review adjustable service quotas and global limits to plan for your bandwidth ne
To reduce the chance of unexpected charges and protect the service for all users, InfluxDB Cloud has adjustable service quotas applied per account. To reduce the chance of unexpected charges and protect the service for all users, InfluxDB Cloud has adjustable service quotas applied per account.
_To request higher service quotas, reach out to [InfluxData Support](https://support.influxdata.com/)._
### Free Plan ### Free Plan
- **Data-in**: Rate of 5 MB per 5 minutes (average of 17 kb/s) - **Data-in**: Rate of 5 MB per 5 minutes (average of 17 kb/s)

4
content/influxdb/cloud/account-management/offboarding.md
View File

@ -2,7 +2,7 @@
title: Cancel your InfluxDB Cloud subscription title: Cancel your InfluxDB Cloud subscription
description: > description: >
Cancel your InfluxDB Cloud account at any time by stopping all read and write Cancel your InfluxDB Cloud account at any time by stopping all read and write
requests, backing up data, and contacting InfluxData Support. requests, and backing up data.
weight: 106 weight: 106
aliases: aliases:
- /influxdb/v2.0/account-management/offboarding - /influxdb/v2.0/account-management/offboarding
@ -62,8 +62,6 @@ Cloud to InfluxDB OSS, see: [Migrate data from InfluxDB Cloud to InfluxDB OSS](/
{{% note %}} {{% note %}}
Cancelling your usage-based plan will delete your organization. Cancelling your usage-based plan will delete your organization.
However, those in multi-user organizations must contact
[InfluxData Support](mailto:support@influxdata.com) to delete your organization.
{{% /note %}} {{% /note %}}
1. Click the account name in the header of your {{< cloud-name "short" >}} 1. Click the account name in the header of your {{< cloud-name "short" >}}

2
content/influxdb/cloud/influxdb-templates/monitor-enterprise.md
View File

@ -181,4 +181,4 @@ Send a notification to PagerDuty or HTTP endpoints (other webhooks) by [upgradin
For InfluxDB Enterprise customers, Insights and Aware are free services that can monitor your data. InfluxDB Insights sends your data to a private Cloud account and will be monitored with the help of the support team. InfluxDB Aware is a similar service, but you monitor your data yourself. For InfluxDB Enterprise customers, Insights and Aware are free services that can monitor your data. InfluxDB Insights sends your data to a private Cloud account and will be monitored with the help of the support team. InfluxDB Aware is a similar service, but you monitor your data yourself.
To apply for this service, please contact the [InfluxData Support team](mailto:support@influxdata.com). To apply for this service, contact [InfluxData Support](https://support.influxdata.com/).

4
content/influxdb/cloud/organizations/delete-org.md
View File

@ -31,10 +31,6 @@ To delete an organization using the **Free plan**, do the following:
5. Provide the requested information and then select **I understand and agree to these conditions**. 5. Provide the requested information and then select **I understand and agree to these conditions**.
6. Click **{{< caps >}}Delete organization{{< /caps >}}**. 6. Click **{{< caps >}}Delete organization{{< /caps >}}**.
{{% note %}}
**Note:** If you belong to multiple organizations, you will need to contact InfluxData Support via the [Support Portal](https://support.influxdata.com/) or email support@influxdata.com to have the organization deleted.
{{% /note %}}
## Usage-based plan ## Usage-based plan
1. [Export your data and cancel your subscription](/influxdb/cloud/account-management/offboarding/). 1. [Export your data and cancel your subscription](/influxdb/cloud/account-management/offboarding/).

4
content/influxdb/cloud/reference/cli/influx/backup/_index.md
View File

@ -16,10 +16,10 @@ updated_in: CLI v2.0.2
{{% note %}} {{% note %}}
#### Works with InfluxDB OSS 2.x #### Works with InfluxDB OSS 2.x
The `influx backup` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**. The `influx backup` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**.
For information about backing up data in InfluxDB Cloud, see For information about backing up data in InfluxDB Cloud, see
[InfluxDB Cloud durability](/influxdb/cloud/reference/internals/durability/) or [InfluxDB Cloud durability](/influxdb/cloud/reference/internals/durability/).
[contact InfluxData Support](mailto:support@influxdata.com).
{{% /note %}} {{% /note %}}
{{< duplicate-oss >}} {{< duplicate-oss >}}

2
content/influxdb/cloud/reference/cli/influx/restore/index.md
View File

@ -18,7 +18,7 @@ updated_in: CLI v2.0.7
The `influx restore` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**. The `influx restore` command works with **InfluxDB OSS 2.x**, but does not work with **InfluxDB Cloud**.
For information about restoring data in InfluxDB Cloud, see For information about restoring data in InfluxDB Cloud, see
[InfluxDB Cloud durability](/influxdb/cloud/reference/internals/durability/) and [InfluxDB Cloud durability](/influxdb/cloud/reference/internals/durability/) and
[contact InfluxData Support](mailto:support@influxdata.com). contact [InfluxData Support](https://support.influxdata.com/).
{{% /note %}} {{% /note %}}
{{< duplicate-oss >}} {{< duplicate-oss >}}

2
content/influxdb/cloud/write-data/bulk-ingest-cloud.md
View File

@ -14,7 +14,7 @@ alias:
--- ---
To upload a large amount **(10GB or greater)** of previously existing *historical* To upload a large amount **(10GB or greater)** of previously existing *historical*
data into InfluxDB Cloud, [contact InfluxData Support](https://support.influxdata.com) for assistance. data into InfluxDB Cloud, contact [InfluxData Support](https://support.influxdata.com/) for assistance.
We’ll review your ingest rate limits, volume, and existing We’ll review your ingest rate limits, volume, and existing
[data schema](/influxdb/cloud/reference/key-concepts/data-schema) to ensure the [data schema](/influxdb/cloud/reference/key-concepts/data-schema) to ensure the
most efficient migration. most efficient migration.

10
content/influxdb/v2.7/reference/glossary.md
View File

@ -591,7 +591,9 @@ See [line protocol](/influxdb/v2.7/reference/syntax/line-protocol/).
The part of InfluxDB's structure that describes the data stored in the associated fields. The part of InfluxDB's structure that describes the data stored in the associated fields.
Measurements are strings. Measurements are strings.
Related entries: [field](#field), [series](#series) {{% cloud-only %}}With **InfluxDB v3**, a time series measurement equates to a relational database table with fields, tags, and timestamp as columns.{{% /cloud-only %}}
Related entries: [field](#field), [series](#series), [table](#table)
### member ### member
@ -1071,8 +1073,14 @@ InfluxDB uses Transmission Control Protocol (TCP) port 8086 for client-server co
### table ### table
{{% oss-only %}}
Flux processes a series of tables for a specified time series. Flux processes a series of tables for a specified time series.
These tables in sequence result in a stream of data. These tables in sequence result in a stream of data.
{{% /oss-only %}}
{{% cloud-only %}}With **InfluxDB v3**, a time series measurement equates to a relational database table with fields, tags, and timestamp as columns.{{% /cloud-only %}}
Related entries: [measurement](#measurement)
### tag ### tag

2
layouts/partials/article/feedback.html
View File

@ -58,7 +58,7 @@
<li><a class="slack" href="https://influxdata.com/slack" target="_blank">InfluxDB Community Slack</a></li> <li><a class="slack" href="https://influxdata.com/slack" target="_blank">InfluxDB Community Slack</a></li>
</ul> </ul>
{{ if not (in $supportBlacklist $product) }} {{ if not (in $supportBlacklist $product) }}
<p><strong>InfluxDB Cloud{{ if eq $product "influxdb" }} and InfluxDB Enterprise{{ end }} customers</strong> can <a href="mailto:support@influxdata.com" target="_blank">contact InfluxData Support</a>.</p> <p><strong>Customers with an annual or support contract</strong> can <a href="https://support.influxdata.com/">contact InfluxData Support</a>.</p>
{{ end }} {{ end }}
</div> </div>
<div class="actions"> <div class="actions">