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updated per #482

pull/541/head
Kelly 2019-10-22 09:01:15 -07:00
parent aa41473a83
commit 9111c16f5f
1 changed files with 13 additions and 6 deletions
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content/v2.0/cloud/account-management/offboarding.md
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@ -10,13 +10,17 @@ menu:
name: Cancel InfluxDB Cloud
---
You can cancel your {{< cloud-name >}} account at any time. To do so, follow the steps below.
To cancel your {{< cloud-name >}} subscription, complete the following steps:
### 1. Stop reading and writing data to {{< cloud-name >}}
1. [Stop reading and writing data](#stop-reading-and-writing-data).
2. [Export data and other artifacts](#export-data-and-other-artifacts).
3. [Cancel service](#cancel-service).
To stop being charged for {{< cloud-name "short" >}}, you'll first need to pause all your writes and queries.
### Stop reading and writing data
### 2. Export your data and other artifacts
To stop being charged for {{< cloud-name "short" >}}, pause all writes and queries.
### Export data and other artifacts
To export data and artifacts, follow the steps below.
@ -48,6 +52,9 @@ For details, see [Export a dashboard](/v2.0/visualize-data/dashboards/export-das
To request a backup of data in your {{< cloud-name "short" >}} instance, contact [InfluxData Support](mailto:support@influxdata.com).
### 3. Contact Support
### Cancel service
To cancel your subscription, reach out to [InfluxData Support](mailto:support@influxdata.com). Your payment method is charged your final balance immediately upon cancelation of service.
1. Hover over the Usage icon in the left navigation bar and select Billing.
2. Click **Cancel Service**.
3. Select **I understand and agree to these conditions**, and then click **I understand, Cancel Service.**
4. Click **Confirm and Cancel Service**. Your payment method is charged your final balance immediately upon cancellation of service.